Customer Service in Occupational Therapy


When working with the public, providing exceptional customer service is a huge asset when it
comes to running a successful organization. But in the day-to-day activities of an occupational
therapist, exceptional customer service is not just an asset, but a requirement. Clients who must
undergo occupational therapy are often traumatized and still trying to process their experiences.

Providing outstanding customer service when working an occupational therapy job can be
accomplished with every single client if a therapist implements these measures into their daily
practice:


1. Patience Above All Else

The old adage “patience is a virtue” is not to be overlooked when working in the occupational
therapy field. Often, OT’s deal with moody, pessimistic, irritable, and depressed clients. Some
clients may have long-term medical conditions which prevent them from completing basic tasks.
Occupational therapists should be persistent with their treatment plans and consistently
encourage a client’s progress

2. Developing Excellent People Skills

Occupational therapists work with people of all ages and abilities. People’s moods can change
from moment to moment, so the ability to read people’s mood and demeanor will greatly affect
relationships with clients. In these times of extreme stress, clients may be irritable and difficult to
work with. Knowing how to keep patients calm during these periods is crucial.

3. Understand the Importance of Effective Communication

Much of an occupational therapist’s time is spent communicating with their clients. Plenty of
tasks involve active listening, dissection of thoughts, and developing a better understanding of a
client’s situation and emotional state. Professionals in occupational therapy jobs must be able to
clearly express and explain in-depth situations, exercises, and procedures. Effective

communication also spreads outside of just the client-therapist relationship. When speaking with
colleagues, such as doctors and other medical professionals, occupational therapists will benefit
greatly from speaking with confidence and clarity.

4. Implement Efficient Problem Solving

Problem-solving and occupational therapy go hand in hand, due to the nature of the work.
Occupational therapists are there to develop the best quality of life possible for their clients.
These clients often enter into occupational therapy with many existing problems and are filled
with questions. An occupational therapist must be able to effectively solve these issues and
answer any questions that a client may have to ensure success for both parties.

5. Be a Compassionate and Empathetic Individual

Professional occupational therapists understand the importance of providing the best care
possible, genuinely. Clients need a support system in place that only wants the best for them,
and will work tirelessly to ensure their well-being. Excellent occupational therapists provide care
and assistance with warmth and patience while developing a plan of action that will provide a
patient with the highest quality of life possible.


Occupational therapy is a rewarding career, where professionals can rest assured they are
changing lives of clients and their loved ones, every day. By acting with the client’s needs in the
forefront of their minds, occupational therapists can deliver outstanding customer service.
To learn more about staffing professional and qualified individuals in a healthcare setting, visit
Theraex Staffing.