Customer Service in Occupational Therapy
When working with the public, providing exceptional customer service is a huge asset when itcomes to running a successful organization. But in the day-to-day activities of an occupationaltherapist, exceptional customer service is not just an asset, but a requirement. Clients who mustundergo occupational therapy are often traumatized and still trying to process their experiences.
Providing outstanding customer service when working an occupational therapy job can beaccomplished with every single client if a therapist implements these measures into their dailypractice:
1. Patience Above All Else
The old adage “patience is a virtue” is not to be overlooked when working in the occupationaltherapy field. Often, OT’s deal with moody, pessimistic, irritable, and depressed clients. Someclients may have long-term medical conditions which prevent them from completing basic tasks.Occupational therapists should be persistent with their treatment plans and consistentlyencourage a client’s progress
2. Developing Excellent People Skills
Occupational therapists work with people of all ages and abilities. People’s moods can changefrom moment to moment, so the ability to read people’s mood and demeanor will greatly affectrelationships with clients. In these times of extreme stress, clients may be irritable and difficult towork with. Knowing how to keep patients calm during these periods is crucial.
3. Understand the Importance of Effective Communication
Much of an occupational therapist’s time is spent communicating with their clients. Plenty oftasks involve active listening, dissection of thoughts, and developing a better understanding of aclient’s situation and emotional state. Professionals in occupational therapy jobs must be able toclearly express and explain in-depth situations, exercises, and procedures. Effective
communication also spreads outside of just the client-therapist relationship. When speaking withcolleagues, such as doctors and other medical professionals, occupational therapists will benefitgreatly from speaking with confidence and clarity.
4. Implement Efficient Problem Solving
Problem-solving and occupational therapy go hand in hand, due to the nature of the work.Occupational therapists are there to develop the best quality of life possible for their clients.These clients often enter into occupational therapy with many existing problems and are filledwith questions. An occupational therapist must be able to effectively solve these issues andanswer any questions that a client may have to ensure success for both parties.
5. Be a Compassionate and Empathetic Individual
Professional occupational therapists understand the importance of providing the best carepossible, genuinely. Clients need a support system in place that only wants the best for them,and will work tirelessly to ensure their well-being. Excellent occupational therapists provide careand assistance with warmth and patience while developing a plan of action that will provide apatient with the highest quality of life possible.
Occupational therapy is a rewarding career, where professionals can rest assured they arechanging lives of clients and their loved ones, every day. By acting with the client’s needs in theforefront of their minds, occupational therapists can deliver outstanding customer service.To learn more about staffing professional and qualified individuals in a healthcare setting, visitTheraex Staffing.